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Total Quality Management: The New Management Model (Portable MBA), by Stephen George, Arnold Weimerskirch
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A part of "The Portable MBA" series, this program presents an organizational overview that can be applied to any company. By placing emphasis on patterns of change and the interrelationships among people and processes, this audio program provides the management tools to improve every level of the organization. August 1997 publication date. 2 cassettes. .
- Sales Rank: #6671769 in Books
- Brand: Brand: Audio Literature
- Published on: 1997-08
- Original language: English
- Number of items: 2
- Dimensions: .69" h x 4.28" w x 7.02" l,
- Binding: Audio Cassette
- Used Book in Good Condition
Most helpful customer reviews
0 of 0 people found the following review helpful.
Some good ideas, but now there are better
By Eric Kassan
TQM was a great idea in its time. Now one can see that TQM, like what came before and after it like Excellence and Six Sigma, is just a subset of what really works- Open-Book Management (see the book of the same name by John Case). When TQM, or any similar program, is implemented, in order for it to work, needs to address the other areas of OBM such as financial information and understanding, appropriate responsibilities, and a stake in the rewards.
Fortunately, not only does this book/tape talk about TQM in particular, but it also talks about certain issues involved in implementing any similar type of program.
1 of 2 people found the following review helpful.
Not much more than a promo for a specialized analysis proc.
By A Customer
The audio book discusses companies which are successful at using a particular analysis procedure but barely touches on management itself. More of an 'infomercial' as it lacks quality content.
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